Continuing with the
pursuit of expanding its service network, to provide its consumers with a
higher quality of services, Samsung has recently inaugurated a highly equipped
Service Center – Samsung Smart Hub at Plaza #13, Wallayat Complex, Phase
#VII, Baharia Town, Rawalpindi. This modern facility has been enriched with
sophisticated equipment, to set higher standards of service-quality, to fulfill
the changing needs of various consumer segments. A special inauguration
ceremony was held to launch the facility in Islamabad.
Samsung Electronics, a
global technology leader and award-winning innovator in consumer electronics,
telecommunications and home appliances, has also introduced a unique concept of
‘Smart Hub’ service centers in Pakistan, to enhance the level of satisfaction
among its buyers. Thus, winning the complete confidence of customers and
reassuring them that; Samsung truly cares for them and stands behind the
performance and quality of its products.
The authorized Smart Hub
in Islamabad is also a one-stop solution that promises to deliver complete
service, repair, maintenance and genuine parts replacement of all kinds of
Samsung products, with the expert supervision of qualified and experienced
engineers. This service center is a new milestone towards providing a pleasant
and courteous service-experience, delivered in a convenient, timely and
affordable manner, within a comfortable ambience.
The Managing Director of
Samsung Pakistan – J. H. Lee said: “At Samsung, we consider After-Sales service
as a key differentiator for our highly diversified range of products. We
believe that when it comes to satisfying customers, there are no limits, only
bars that must be set higher each time. Samsung is committed to continuously
innovate and ensure that each of our products is performing optimally, for an
extended period of time, to meet all the expectations of our customers. That is
why we are consistently improving our service standards. I invite the Samsung
customers to take full advantage of this new world-class facility, the Smart
Hub in Islamabad.”
Samsung will soon be
establishing more sophisticated facilities, to expand its extensive network of
service centers, all over the country, catering to millions of Samsung buyers
in Pakistan. The customers can visit the new service centre, to seek all kinds
of service, maintenance, repairs or parts for their Samsung smartphones and
tablets, Televisions (LED or Smart TV), Air-conditioners,
Home-appliances, Computers, Digital Cameras, or any other genuine Samsung
device or product. This is also an effective initiative to discourage the trade
of counterfeit parts and unauthorized service operations in the local market.
This initiative reflects
Samsung’s adherence to the global standards and best practices for reaching new
heights of excellence and efficient operations, to expand its market share,
while proactively serving the existing customer-base. Samsung Pakistan’s rapid
success has been driven by continuous introduction of revolutionary products.
The rapid expansion and superior performance of its sales and service network
across Pakistan has also played a key role in its success.
Samsung has a firm
resolve and robust plans for investing in Pakistan and delivering world-class
products and services. It considers Pakistan as a promising market, with a vast
population and sustainable economic growth. Samsung’s innovative and
consumer-focused approach has inspired continuous excellence in performance and
strengthened the brand-image, whereby Samsung has also been declared as the
‘Most Loved Brand’ in Pakistan. On the global scale, Samsung is currently
ranked 7th among the Top-100 brands of the world by
Interbrand’s prestigious ranking.
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